- Enable verbal communication with voicebots
- Flexibility in interaction flow design is important
Enable verbal communication with voicebots
In the past, in most cases of requesting package delivery, the customer had to enter a number on the keypad along with the desired menu. to complete the resend request .
In addition, retransmissions can be received over the phone 24 hours a day, 365 days a year, regardless of the opening hours of the station, which is expected to improve the customer experience through service quality.
When you actually return the card at Mizuho Bank, the procedure will proceed as shown in the image (sample) below.
According to BEDORE, this is the first attempt by a megabank in Japan to allow customers to complete a transaction using only a voice bot and verbal communication .
Flexibility in interaction flow design is important
Mizuho Bank highly evaluated the accuracy and correction technology of BEDORE Voice Conversation’s speech recognition technology and the flexibility of dialogue flow design, and decided to introduce it.
Mizuho Bank will continue to make further use of BEDORE Voice Conversation and expand the operations that can be supported by AI in order to improve service quality.