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Introducing the latest news on DX! How to make a strategy?

Isn’t there a lot of people who want to know the latest news and trends of DX?

By knowing the latest news of DX,

  • Understand the progress of DX within your own industry
  • Be able to have equal conversations with stakeholders (customers, employees, shareholders, etc.), leading to gaining the trust of customers
  • Can provide the latest information when developing DX human resources within the company

There are advantages such as

So this time, we will introduce the latest news of DX by industry.

In addition to the latest news on DX, we will also explain more practical information such as three points to make DX successful and how to create strategies.

Table of Contents

  •  [By industry] Latest DX news
    • DX Latest News 1. Manufacturing
    • DX latest news 2. Construction industry
    • DX latest news 3. Real estate industry
    • Latest news on DX 4. Retail
  • [By industry] Latest examples of DX
    • manufacturing industry
    • Construction industry
    • real estate business
    • retail business
  • 2 news sites specializing in DX
    • DX-specialized news site ①DX Magazine
    • News site specializing in DX (2) Digital Transformation Channel
  • Three points for successful DX
    • (1) Strategic objective formulation
    • (2) Analyze and evaluate the current legacy system to understand the overall picture
    • (3) Realize system innovation while controlling costs and risks
  • 3 steps to promote DX to avoid failure
    • Step 1: Clarify your vision
    • Step 2: Analyze the current situation and find your company’s strengths
    • Step 3: Develop a strategy to close the gap between what you want to be and where you are now
  • 4 points in hiring DX human resources
    • 1. Securing full-time personnel for DX promotion
    • 2. Building a system that tolerates failure
    • 3. Start small
    • 4. Agile development
  • Three mindsets necessary for DX human resources
    • 1. Challenge
    • 2.Problem finding ability
    • 3. Entrainment force
  • 3 ways to improve your DX skills
  • [Must read for beginners] 2 recommended DX books
    • DX Recommended Books ① The easiest DX textbook Aggressive IT strategy to transform the business taught by popular lecturers
    • DX recommended books ② Textbooks for DX human resources that create new value with digital technology
  • DX support service
  • summary

 [By industry] Latest DX news

From here, we will introduce the latest news on DX by industry. Here are the three industries we are talking about:

  1. DX Latest News 1. Manufacturing
  2. DX latest news 2. Construction industry
  3. DX latest news 3. Real estate industry
  4. Latest news on DX 4. Retail

I will explain each.

DX Latest News 1. Manufacturing

The latest DX news in the manufacturing industry is the following three.

  1. Acceleration of CASE and MaaS
  2. Smart factory
  3. Increase in manufacturing industry x DX seminars

I will introduce each of them.

(1) Acceleration of CASE and MaaS

CASE and MaaS are attracting attention in the automobile industry, which is one of the manufacturing industries.

First of all, CASE refers to four things: Connected (cars connected to the Internet), Autonomous (self-driving), Shared&Service (car sharing and new services), and Electric (conversion to electric vehicles). These four English words all describe what the next generation of automobiles should look like.

It is said that the automobile industry will enter a once-in-a-century period of change due to CASE .
For example, a world where self-driving cars without steering wheels are commonplace, and gas stations may disappear from cities.

Next, I will explain what MaaS is, which is often talked about together with CASE.

MaaS is a concept born in Finland for the purpose of resolving traffic problems . Specifically, it makes it possible to use various types of transportation services on a single service according to demand.

A representative service is an app called Whim, which originated in Finland. Simply by selecting the destination and route with “Whim”, you can complete everything from booking to payment for the relevant transportation.

In summary, CASE is a term that expresses a revolution in the automobile industry, and MaaS is a drastic change in the shape of transportation as a whole, including automobiles .

(2) Smart factories

In the wake of the new coronavirus, an increasing number of companies are working to make their factories smarter.

“Smart factory” means building an environment that allows access and management of factory equipment from the outside using digital technologies such as AI and IoT . As a result, it is possible to reduce the time and effort required to visit the site and improve the efficiency of the production line.

For example, Daikin Industries, a comprehensive air conditioner manufacturer, is using digital technology to build a system where junior employees can learn the techniques of skilled engineers.

Daikin Industries was struggling with a shortage of skilled engineers at its overseas plants as it globalized. Therefore, in cooperation with Hitachi, we digitized the work process and developed a work evaluation system.

By the way, this system measures and analyzes the movements of skilled engineers and converts their skills and know-how into data. By quantifying it as 8 evaluation items, we have succeeded in building a system for juniors to learn the skills of skilled engineers.

Quote: MONOist IoT Forum Osaka (Part 1)

(3) Increase in manufacturing industry x DX seminars

Currently, many companies and organizations are holding seminars to support the realization of DX in the manufacturing industry.

For example, on the YouTube channel ” AMANO SCOPE Shinya Amano “, experts with knowledge of DX and smart factories discuss and explain in detail the ideal factory.

DX latest news 2. Construction industry

The latest DX news in the construction industry is the following two.

  1. Difference in DX promotion rate by business process
  2. Introduction of BIM/CIM to streamline operations and pass on know-how

I will introduce each of them.

(1) Difference in DX promotion rate due to business process

In the construction industry, the rate of DX promotion differs depending on the business process.

According to a survey on the digitalization of the construction industry, when 1,013 construction-related business operators and self-employed construction workers were asked, “What do you think about DX in the construction industry?” I answered that it is progressing.

However, by work process, 48.4% feel that “design” is +11.5% more advanced than the whole, while “picking work”, which grasps the quantity of materials from drawings, is 25.2%. It is 11.7% lower, and you can see that there is a difference in the promotion rate of DX depending on the business process.

50% of the reasons why DX conversion of pick-up work has not progressed are that “there are many works that cannot be digitized” and about 30% that “there are many changes in the field and data cannot be updated”.

Therefore, there are services that solve the above problems. For example, Nohara Group provides the AI ​​drawing calculation web service “TEMOTO” and supports the promotion of DX conversion of pick-up work.

In summary, it cannot be said that DX is progressing in the construction industry yet, but there are services that support the promotion of DX in the construction industry, so it is not too pessimistic .

(2) Improving operational efficiency and inheriting know-how through the introduction of BIM/CIM

BIM and CIM are indispensable for the DX conversion of the construction industry. BIM stands for Building Information Modeling.

Specifically, it is a new business that can create a 3D model on a computer, which was previously a 2D drawing, and add data for all processes from building planning, research, design, construction, and maintenance management. is the flow of

CIM stands for Construction Information Modeling, and in Japan it refers to the civil engineering version of BIM.

The advantage of BIM/CIM is that it can solve the shortage of human resources and improve the efficiency of know-how succession by improving operational efficiency .

Specifically, since BIM can add data for all processes from building planning, surveys, design, construction, and maintenance, it is possible to confirm with data what information and how experienced engineers made decisions at what timing. As a result, it leads to more efficient transfer of know-how.

DX latest news 3. Real estate industry

The latest DX news in the real estate industry is the following three.

  1. Online real estate contract for rental
  2. 3D modeling technology
  3. Increasing popularity of online previews and VR previews

I will introduce each of them.

(1) Online rental real estate contracts

Even in the real estate industry, where DX has not progressed for many years, digitization is progressing little by little, so there are some places where you can contract a property with just a smartphone.

In the past, people who wanted to rent a property had to go to a real estate agency and sign many paper contracts. However, due to the progress of computerization, it is now possible to make a seal electronically while receiving an explanation over a video call.

The reason for this is the spread of electronic contracts, which complete transactions without visiting stores to avoid contact, partly because of the corona crisis.

②3D modeling technology

“3D modeling” is a method of introducing rooms using 3D technology, an epoch-making technology that makes it possible to see the details of a house by collecting spatial data of a property and converting it into 3D. is.

Until now, no matter how much you looked at the photos of the property on the website, the reality was that there were many things you couldn’t understand unless you went to the site. However, with the use of 3D modeling, it is now possible to understand the situation of the property with a fairly high degree of accuracy, and you can view the interior from anywhere with a smartphone .

In other words, 3D modeling is becoming more popular because you can get a lot of information about the property before you go to the site, which eliminates unnecessary previews.

(3) Increasing popularity of online previews and VR previews

In the real estate industry, online previews and VR previews are popular due to the impact of the new coronavirus.

According to an attitude survey on relocation/relocation (conducted to 1,322 followers of the Twitter account of the self-introspection rental site “OHEYAGO”), when moving due to a relocation to a distant place, “Look for a room without going to the site. About 43% of those who wish to do so are “online previews” and “VR previews” that are popular for “looking for a room without going to the site”.

About a year and a half has passed since the spread of the new coronavirus infection, but it is said that it will take several years until the end of the infection, so it can be said that there is still demand for online previews and VR previews.

In addition, even after the new coronavirus is over, it is expected that there will be a certain amount of demand because it is a great advantage to be able to see a distant property from home with no transportation costs.

Latest news on DX 4. Retail

As the latest news of DX in the retail industry, we will explain the attention level of RaaS .

Increased attention to RaaS

RaaS is an abbreviation for Retail as a Service, which translates as “retail as a service”.

It is a new service provision method for retailers in which retailers with innovative mechanisms collaborate with IT companies to provide services to other retailers .

There are two main advantages of RaaS.

The first is the minimization of investment risk.

RaaS is already a way for forward-thinking retailers to deliver solutions that have been developed, tested, and proven effective over time. Therefore, even small and medium-sized retailers that do not have the budget to invest in digital technologies such as AI and contactless payments can minimize the risk of adoption.

Second, you can start when you want and stop when you don’t.

Since RaaS is a business model in which usage fees are charged for services that have already proven to be successful, not only does RaaS eliminate the cost, time, and man-hours required to design new services, but it is also possible to set the timing of introduction/cancellation at your own convenience. can be determined by

In other words, in order to quickly respond to the diversification of consumer purchasing behavior, we will be able to maintain our competitive advantage by utilizing the RaaS mechanism, which has already been proven successful by other companies.

[By industry] Latest examples of DX

We will introduce 4 latest examples of DX by industry.

  1. manufacturing industry
  2. Construction industry
  3. real estate business
  4. retail business

manufacturing industry

Reduce production loss with factory IoT platform|Daikin Industries, Ltd.

【Company Profile】

Founded in 1924, Daikin Industries, Ltd. is a global manufacturer of air conditioners and chemical products that currently operates in approximately 150 countries and has bases in 38 countries on five continents.

[Background and issues]

In the past, we have been devising production lines, but we felt a sense of urgency as the market environment changed at an accelerated pace. I was.

【attempt】

Established a new factory (Digital Factory) in Sakai, Osaka. As IoT utilization in the factory, we went through a cycle of (1) discovering manufacturing site data, (2) collecting and integrating data, (3) visualizing and analyzing data, and (4) providing value to customers (realizing advanced and efficient factory management). .

【Outcome】

By visualizing the production status, we have reduced losses by adjusting the production plan according to the situation at that time.

Construction industry

Promoting “Smart Construction” | Komatsu

Komatsu corporate logo

【Company Profile】

Komatsu is a major Japanese manufacturer of construction and mining equipment. Komatsu is promoting “SMARTCONSTRUCTION,” which enables customers to organically connect all kinds of “things” data in the entire construction process with ICT to visualize all on-site data and realize safe and highly productive construction. It is a solution that creates the workplace of the future.

[Background and issues]

Although it was possible to fly a drone and convert the site into 3D data, it seems that he realized that simply digitizing it cannot be said to be DX. Therefore, we reviewed the goal setting from digitizing operations to transforming the entire construction process.

【attempt】

We promoted “SMARTCONSTRUCTION,” which promotes the efficiency and automation of operations by sharing customer data and product data from projects that Komatsu is in charge of under the network using the latest ICT technology.

【Outcome】

By visualizing all site data and allowing computers to accurately recognize it, remote control and automatic control of construction equipment and confirmation of drawings have become more efficient.

Construction of a system for the rapid spread of Wi-Fi environments|Taisei Corporation

【Company Profile】

Taisei Corporation is a major general construction company in Japan, and is practicing DX promotion for workers at construction sites.

[Background and issues]

The importance of data utilization at construction sites is increasing, but securing a network environment in remote areas far from urban areas has been an issue.

【attempt】

In order to enable the network to be used even in remote areas far from urban areas, we adopted a utilization method that integrates a mesh Wi-Fi access point with excellent communication functions and a positioning receiver.

【Outcome】

  • Succeeded in creating an energy-saving and efficient on-site Wi-Fi environment.
  • Promote the use of robots that require location data, and promote the active introduction of high-tech technology

real estate business

Renewal of payment and accounting systems|Mitsui Fudosan

【Company Profile】

Mitsui Fudosan is a comprehensive real estate company that has consistently ranked number one in sales in the real estate industry since the end of World War II.

[Background and issues]

Since it took a huge amount of time for ordering and accounting work, there was a problem that time could not be used for the work that should be focused on
.

【attempt】

We have integrated the previously independent payment and accounting systems.

【Outcome】

In addition to a significant reduction (35%, about 58,000 hours) of ordering and accounting work, we have also achieved paperless, mobile, and sealless operations.

retail business

Get customer feedback in real time with a remote shopping app | Isetan Mitsukoshi

【Company Profile】

Mitsukoshi Isetan is a famous department store in Japan, and has stores in almost all ordinance-designated cities in Japan.

[Background and issues]

When selling online, it was difficult to get customers’ first-hand impressions compared to when serving customers in physical stores.

【attempt】

Developed “Isetan Mitsukoshi Remote Shopping App”. Specifically, it allows users to use online customer service through chat and video calls on the app.

【Outcome】

  • We were able to acquire a customer base that had previously resisted online shopping.
  • Since it became possible to acquire the “real voice of the customer”, which was lacking in online sales, in other words, real-time impressions of purchases as data, it was useful for improving products.

Achieving “0 waiting time, contactless” takeout | Kentucky Fried Chicken

Japan KFC Holdings Co., Ltd.

【Company Profile】

Kentucky Fried Chicken is an American company that operates the fast food chain “KFC”, where fried chicken is the flagship product.

[Background and issues]

In Kentucky, where takeout accounts for about 70% of sales, it was necessary to pursue ease of purchase for customers and respond to an increase in mobile orders in order to prevent a decline in performance due to the spread of coronavirus infection.

【attempt】

Since October 2020, a trial introduction of “Pickup Door” using BOPIS has been implemented (end date undecided). This is a system in which customers decide when to visit the store and order products online, and the products are stored in a pickup locker installed in the store.

【Outcome】

We have achieved zero waiting time and no contact, and maintain stable sales even during the corona crisis.

In the past, the response of store staff to KFC online orders and delivery agents required 5 steps: “Ordering ⇒ Cooking ⇒ Storage of goods ⇒ Confirmation of order number with the person who came to receive ⇒ Completion of delivery of goods”.

However, with the introduction of this locker, the work of the store staff has been reduced because the product delivery work can be completed in three steps: “order -> cooking -> storage at the pickup door”.

2 news sites specializing in DX

As a news site specializing in DX, we will introduce DX Magazine and Digital Transformation Channel .

DX-specialized news site ①DX Magazine

“DX Magazine” is a site that delivers curated news articles about the latest DX, interviews with practitioners who are actually working on DX, and interview articles every day.

There is also a DX glossary, so even DX beginners can use it with confidence.

News site specializing in DX (2) Digital Transformation Channel

“Digital Transformation Channel” is a site that summarizes information on DX in all industries, from manufacturing to medical and government agencies.

Recommended for those who want to know about DX initiatives and trends in multiple industries.

Three points for successful DX

The following three points are important for promoting DX.

  1. Strategic purpose setting
  2. Analyzing and evaluating the current legacy system to understand the overall picture
  3. Realizing system innovation while controlling costs and risks

I will explain each.

(1) Strategic objective formulation

Strategic goal formulation is essential for DX promotion. We have to think backwards about how to solve current problems and meet people’s needs with digital technology, such as “What kind of inconvenience is there and how can we expect improvement and effect?” Hmm.

(2) Analyze and evaluate the current legacy system to understand the overall picture

It is important to “visualize” information assets and clarify evaluation indicators in order to improve the environment, including system renewal.

Understanding the existing system If managers can recognize the problem as a management issue, they will notice the importance of reforming the current situation and at the same time will be an opportunity to take the next action.

(3) Realize system innovation while controlling costs and risks

Promoting DX will cost a huge amount of tens of billions of yen depending on the medium- to long-term period and system. For this reason, it is necessary to eliminate unnecessary functions in advance to reduce the scale and complexity.

3 steps to promote DX to avoid failure

The important thing in executing the DX strategy is to clarify the current state (As-Is) and the desired state (To-Be), and fill the gap with strategies.

What is important in clarifying Ai-Is and To-Be is to analyze the situation within the company from multiple perspectives, such as products, services, business models, operations, and organizations.

Step 1: Clarify your vision

In step 1, clarify what your ideal company looks like.

This is because by clarifying the direction that the company should aim for and sharing it within the company, employees can aim in the same direction toward DX .

As a result, you can prevent the common failure of DX getting stuck in the middle.

Step 2: Analyze the current situation and find your company’s strengths

The important thing in step 2 is to analyze the current situation of your company and find your strengths.

This is because DX refers to establishing a competitive advantage by utilizing digital technology and data, but in other words, it is important to expand the company’s strengths through digital technology and data.

Specifically, analyze your company’s current situation in terms of items such as business model, products and services, operations, organization, processes, and corporate culture.

Step 3: Develop a strategy to close the gap between what you want to be and where you are now

The important thing in step 3 is to classify DX into digitization and digitalization.

  • Digitization: digitizing analog data
  • Digitalization: Using digital technology to bring about change

The axis of the DX strategy is to clarify the target and the current situation, and consider what kind of flow will be used to digitize analog data and what kind of technology will be combined with it .

4 points in hiring DX human resources

The following four points are important in recruiting DX human resources.

  1. Secure full-time personnel for DX promotion
  2. Building a system that tolerates failure
  3. Start small
  4. Agile development

I will explain each.

1. Securing full-time personnel for DX promotion

When appointing DX human resources, it is best to make them dedicated to DX rather than concurrently with regular work .

This is because by appointing them as full-time employees, they can be made aware of what the company recognizes as an important management issue.

2. Building a system that tolerates failure

When appointing DX human resources, it is also essential to build a system that allows failure.

This is because if a culture that does not tolerate failure permeates the organization, the person in charge will atrophy and will not be able to come up with bold ideas and measures.

  • In order to realize DX, it is essential to have ideas that are not bound by existing knowledge and experience, rather than conventional ideas.

Therefore, it is important to build a system in which the idea of ​​“accepting failure and how to make use .

3. Start small

In DX, it is important to start by solving small problems and issues, rather than trying to produce big results from the beginning.

This is because accumulating small successful experiences will lead to the confidence of DX human resources (persons in charge) and lead to the in-house development of excellent DX human resources .

4. Agile development

Agile development, which is one of the current mainstream system development methods, is the best way to tackle development from a small scale without fear of failure.

  • “Agile” means “quick” in Japanese
  • “Agile development”: A development method that repeats implementation and testing in small units, instead of proceeding with the process according to the initially decided plan. It is called agile because it takes less time than traditional development methods.

There are two reasons.

First, when developing an effective system for DX, adopting agile development makes it possible to respond to sudden changes in specifications and make it easier to correct the course .

The second reason is that agile development is effective in cultivating DX human resources by accumulating small successful experiences from a small start, as introduced in the third part of “Four Points for Recruiting DX Human Resources” . .

Three mindsets necessary for DX human resources

The following three mindsets are required for DX human resources.

  1. challenge
  2. problem finding ability
  3. entrainment force

I will explain each.

1. Challenge

The most important mindset in promoting DX is “challenge”.

This is because DX takes a long time (about 3 to 5 years) to succeed, and it is necessary to overcome many failures until it succeeds .

Therefore, even when facing difficult challenges, having a strong will to “change the status quo” and continuing to take on challenges is the most important mindset for human resources who promote DX.

2.Problem finding ability

In order to promote DX, it is important to first identify the issues to be solved, formulate a hypothesis, and solve it with digital technology .

This is because if the current issues cannot be discovered, the purpose of DX, which is to “transform products, services, and business models,” will not be realized, and nothing will change.

Therefore, it can be said that DX human resources need to think through “what is best for customers” and discover current issues, regardless of past knowledge and experience.

3. Entrainment force

It is important for DX human resources to have the “involvement power” to listen to the opinions of the other party and involve the surroundings.

This is because the purpose of DX is to transform products, services, and business models, and this can only be achieved through the cooperation of the entire company, not just one department.

Especially when launching a new business, it is necessary to gather new human resources from other departments, so “involvement” is important .

3 ways to improve your DX skills

In this article, I introduced books as one way to improve DX skills, but there are other ways to improve DX skills.

Acquiring qualifications is also effective in terms of deepening your knowledge and understanding of DX .

In addition to the DX test, there are DX promotion advisor certification exams. We also recommend qualifications that require IT knowledge necessary for DX, such as various AWS (Amazon Web Services) certifications and IT strategist exams.

In order to create new value using digital technology, it is also important to hone your creativity . Gaining practical experience such as changing jobs is one way to improve the skills necessary for DX.

[Must read for beginners] 2 recommended DX books

From here, we recommend two books for DX beginners: ” The easiest DX textbook, aggressive IT strategy to transform your business taught by a popular lecturer ” and ” Textbook for DX human resources who create new value with digital technology “. to introduce.

DX Recommended Books ① The easiest DX textbook Aggressive IT strategy to transform the business taught by popular lecturers

The knowledge and execution steps required for DX are carefully explained from the perspective of the site.

Another point is that it explains using a wealth of diagrams so that you can promote DX on a small scale and aim to gradually transform your business processes and business models.

This is an introductory book for DX human resources, targeting everyone from DX promoters to those who are interested in cutting-edge technology.

DX recommended books ② Textbooks for DX human resources that create new value with digital technology

This is a book on the theme of DX human resources by two people from Standard Co., Ltd., which provides DX human resource development services to nearly 500 companies after interviewing more than 3,000 major Japanese companies.

45 DX cases by industry are also posted, so you can learn more specifically about DX human resources.

DX support service

DX takes a lot of time and money. Do you have troubles such as “It is difficult to work on DX in-house”?

The “DX support service” is recommended for companies with such problems. Various services are available, from support by the national and local governments to support services provided by companies.

summary

This time, in addition to the latest news on DX, we also explained more practical information such as three points to make DX successful and how to create a strategy.

After inputting the latest news on DX, be sure to share the information within the company to raise awareness of DX throughout the company.

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