What is a reservation ledger/reservation management system/app?

With the spread of online reservations, more and more people are visiting restaurants after making a reservation.

If the number of reservations increases, it will take time and effort for the store to manage reservations, and mistakes such as forgetting reservation cases will occur more easily.

This is where the online reservation ledger comes in handy.

This time, we will introduce the benefits of using a system or app instead of paper to manage reservations from an overview of the reservation ledger system.

What is a reservation ledger/reservation management system/reservation management app?

The reservation ledger is a system for stores that centrally manages reservations received by phone or email . Also known as a reservation management system or reservation management app.

In addition to centralized management of reservations, there are also systems equipped with functions such as “CRM” that manage reservation customer information and use it for marketing activities.

Why you need a reservation ledger (reservation management system/reservation management app)

Business efficiency

As the number of reservations increases, it is necessary to shorten the time to fill in and check reservation information and streamline operations.

Centralized management of reservations on paper takes time to fill out.
Also, when managing with Excel, it takes time to manage multiple files.

If you use the reservation ledger to manage reservations, you can fill in multiple entries smoothly, making your work more efficient.

In addition, since reservations such as telephone reservations and online reservations can be managed automatically, it does not take time to check reservation information.

To prevent loss

Reservation information must be treated strictly to ensure seat availability and to protect customer privacy.

If you manage reservations on paper, there is a risk of losing them, such as by accidentally discarding them. Also, when managing with Excel, the information entered in the cell may be lost due to simultaneous editing.

Using the reservation ledger makes it easy to save data, so you can manage reservations with peace of mind.

Advantages of introducing a reservation ledger (reservation management system / reservation management application)

you can get a repeater

You can get repeat customers by sending a message to the customer’s email address, thanking them for coming to your store, or encouraging them to come back next time. In addition, from the accumulated customer information, you can see which attributes of people visit the store more often, which can be used in marketing activities.

In this way, you can acquire repeat customers by using the reservation ledger.

Ability to prevent accidents such as overbooking

There is a limit to visualizing phone and internet reservation statuses at once using paper or Excel.

If the number of seats and products/services reserved for the day is not visible at once, overbooking (double booking) will occur, in which the number of reservations exceeds the limit that the store can prepare.

You can check the reservation status centrally managed in the reservation ledger at a glance, so you can prevent overbooking (double booking). In addition, since reservation information can be referenced from customer information, mistakes such as misspelling the customer’s name can be reduced.

Reservation ledger (reservation management system / reservation management application) selection point

Sufficiency of customer analysis function

The customer analysis function also varies depending on the tool.

If there are many types of customer information to fill in, it can be used for marketing activities, but it takes time to fill in. Decide how detailed you need to enter customer information and what you want to be able to analyze, and select a rule that has a suitable customer information management function.

Is it suitable for your industry?

Depending on the tool, there are industry-specific tools such as a reservation ledger for the restaurant industry and a reservation ledger for the beauty industry.

For example, in the case of a reservation ledger for the restaurant industry, there is a tool that can centrally manage reservation information in cooperation with gourmet sites.

Since there are tools made specifically for this industry, it is a good idea to select based on your industry.

Is the cost reasonable?

Most reservation ledgers have costs such as monthly fees and initial costs.

If it becomes difficult to manage reservations due to high costs, you should decide the introduction cost and check the usage amount and fee system of each tool.

Reservation ledger (reservation management system / reservation management application) introduction

Yoyak Note

feature

An iPad app that allows you to visually check reservation information in lists and timetables, and automatically create a customer ledger from reservation information to manage reservation and customer information “simple and clean”.

function

• Reservation ledger
• Customer ledger
• Gourmet site online reservation cooperation

price

10,000 yen per month (excluding tax)

Choice Reserve

feature

Regardless of the industry or type of industry, we will propose the optimal package that meets the concerns of companies regarding “reservations”.

function

• Reservation site preparation
• Reservation menu and frame (inventory) setting
• Accept and manage reservations
• Customer (member) management
• Multi-site management
• Analysis/Attracting customers
• Enhanced security
• Linking with other services
• Automatic email delivery of reservation information

price

inquiry

STORES Reservation

feature

24-hour online reservation reception prevents missed reservations outside business hours

function

• Reservation management/setting
• means of payment
• Customer management/response
• Attracting customers/sales promotion
• Security

price

0 Yen~

Seat Totto-kunfeature

Reservation management system that fits the times, such as contactless payment function and social distance automatic seat allocation function

function

• Reservation acceptance/change/confirmation
• Reservation management
• Online reservation
• Tabulation/analysis
• media cooperation
• Security
• Convenient function
• support

price

8,000 yen per month (per store)

one more hand

feature

Reservation/membership management system equipped with functions necessary for relaxation/esthetic/nail salons, osteopathic clinics, and acupuncture and moxibustion clinics

function

• Google MEO measures
• LINE official account linkage function
• Mail delivery function
• Telephone reservation/inquiry automatic response function
• Waiting for cancellation / call reception display function
• Reservation function of Hot Pepper Beauty
• English support function
• Customer management function
• Sales analysis function
• Questionnaire function
• Headquarters oversight function

price

From ¥4,980 per month

STAR RESERVE

feature

A wide variety of industry-specific calendar formats such as salon type and school type are available, so it can be used in various industries.

function

• Regular Reservation / Multiple Reservations
• Reservation limit
• Function to limit the number of reservations per day
• QR code membership card, visit management function
• Individual mail delivery cancellation waiting function
• Set instructor name and venue name
• Reservation date notification email
• Incorporation of reservation screen into HP

price

From 2,000 yen per month

Broval App

feature

Combining store opening hours, staff and equipment schedules, service times, etc., can automatically create menus for accepting reservations, making it possible to handle complex reservation schedules.

function

• Registration of business hours, staff, facilities, and service details
• booking confirmation
• Customer classification/aggregation

price

Free to download from AppliStationManager

Reservation engine

feature

Strict system server management system and information management system that meet the requirements of local governments, government agencies, educational institutions such as universities, and global companies that emphasize security

function

• Reservation management
• Reservation frame setting
• Customer management
• Enhanced security
• mail delivery
• Reservation site preparation
• Tabulation/analysis

price

Monthly fee from 10,000 yen

reserve keeper

feature

Since it is possible to create a takeout order site dedicated to the store without incurring an order fee, it is possible to strengthen takeout sales by responding to menu display and ordering on the Internet.

function

• CTI
• Measures against lost reservations
• mail delivery
• Postcard/address label printing
• Takeout order acceptance
• Home delivery order acceptance
• Reservation ledger
• Send short message
• Gourmet site reservation acquisition
• Official Web reservation
• Website creation
• Promotion of Google Word of Mouth
• Form printing
• Aggregation function

price

Basic fee (headquarters expenses) 3,000 yen / 1 company (excluding tax) ~

Table check

feature

Equipped with a new contactless payment service “contactless payment” that eliminates the need to exchange transactions at stores

function

• contactless payment
• Takeout/delivery reception
• Reservation reception
• Customer management
• Reservation management
• Cancellation policy
• Reservation management
• Data utilization

price

inquiry

summary

This time, we introduced a reservation ledger that manages reservation information online. Reservation information should be handled carefully to prevent personal information leakage and overbooking.

Use the reservation ledger to not only prevent personal information leakage and overbooking, but also use customer information for marketing to improve sales.